Privacy policy

 

Last updated: October 29, 2025

1. Introduction
Welcome to by Elevae (“we,” “us,” or “our”).
Your privacy is at the heart of our commitment to exceptional service.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit byelevae.com, engage with our concierge team, or use any of our luxury sourcing and shopping services (collectively, the “Services”).
By using our Site, you consent to the practices described below. If you do not agree with any part of this policy, please refrain from using our Services.

2. Information We Collect
We collect the following types of personal information to provide you with a seamless and personalized experience:
Contact Information — name, phone number, email address, billing and delivery address.
Order Information — requested products, invoices, payment confirmation, and delivery details.
Payment Details — collected securely through approved payment processors (we never store your full card information).
Communications — messages, WhatsApp conversations, and emails related to sourcing or orders.
Technical Data — IP address, device type, and browsing data (via cookies or analytics tools) to improve performance and security.
We collect this information directly from you or automatically through your interaction with our Site.

3. How We Use Your Information
We use your personal data to:
Process orders, requests, and deliveries.
Offer personalized product recommendations and sourcing updates.
Communicate regarding payments, availability, and order progress.
Ensure authenticity, security, and quality of service.
Improve our Site and tailor our client experience.
Comply with legal and regulatory requirements.
We do not sell or rent your data. All processing is limited to service delivery, client care, or legitimate business purposes.

4. Cookies and Analytics
Like most websites, by Elevae uses cookies and analytics tools to enhance performance, remember preferences, and analyze usage.
You can manage or disable cookies in your browser settings, but doing so may affect some features or functionality of the Site.

5. Information Sharing and Disclosure
We may share your data only with trusted partners necessary to operate our Services, including:
Global sourcing partners and brand boutiques to fulfill product requests.
Payment providers for secure transaction processing.
Shipping and logistics companies to deliver your purchases.
IT and marketing providers for secure system operation and optimization.
We may also disclose information if required by law, to protect our rights, or to comply with official investigations.
All partners operate under confidentiality agreements and follow strict data protection protocols.

6. Data Security and Storage
Your information is stored securely using encryption, access control, and regular system monitoring.
While no platform is entirely risk-free, by Elevae maintains the highest security standards to protect your data from unauthorized access, loss, or misuse.

7. International Transfers
As a globally connected concierge service, your data may be securely transferred and processed in countries outside your own (for example, to source products or coordinate deliveries).
All such transfers comply with international data protection standards.

8. Your Rights
Depending on your country of residence, you may have the right to:
Access or request a copy of your data.
Correct or delete inaccurate personal information.
Withdraw consent for data use.
Object to receiving marketing communications.
To exercise these rights, contact us at privacy@byelevae.com. We will respond promptly in accordance with applicable privacy laws.

9. Third-Party Links
Our Site may contain links to third-party websites or platforms (for example, brand boutiques, logistics partners, or payment gateways).
We are not responsible for their content or privacy policies and recommend reviewing their practices before providing personal information.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

10. Children’s Privacy
Our Services are intended for adult clients. We do not knowingly collect information from individuals under the age of 18.

11. Contact Us
For any questions, concerns, or data-related requests, please contact our Client Privacy Team:
📩 privacy@byelevae.com
📍 Dubai, United Arab Emirates
by Elevae

Luxury, Elevated Beyond Reach.